Privacy of Your Information and Data Protection

Pet Protect Limited is registered under the Data Protection Act. Pet Protect Limited is authorised and regulated by the Financial Conduct Authority (FCA). Both the data Protection Act and our compliance to FCA regulations places us under obligations of confidentiality to you. Your details will be held and used by Pet Protect Limited and selected companies acting on our behalf to administer your policy. We may pass your data to any relevant regulator or dispute resolution provider. We may also use your data for training and testing purposes. Unless you have already notified us that you do not wish your details to be used for other purposes, your details may also be used by us or carefully selected third parties for other marketing purposes. We may disclose your information to our service providers and agents for these purposes. Pet Protect Limited and the third parties may contact you by mail, telephone or email. If you do not want your data to be used for other purposes and you have not already notified us please write to the Data Protection Officer at the address below. To help keep your details accurate we may use information we receive from our partners. You can ask us for a copy of your details and to correct any inaccuracies. To improve our service we may monitor or record our communications with you.

Gathering and Storing Information About You

This site uses cookies as a means of temporarily holding information about your current visit to the site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Most websites use cookies and they are perfectly safe. They enable us to provide personalised features. Most web browsers automatically accept cookies, but you can usually change your browser to prevent this. However, if you do, you will find yourself unable to quote or purchase a policy on-line. A cookie cannot read data from your hard drive and takes up very little memory. Of course if you want, you may choose not to accept or to delete the cookie that is held on your computer. For more information you should refer to the instructions available with your browser software. Cookies are also used for recording what parts the service you use. Overall, aggregated usage information from all our customers helps us improve our site by showing us how different areas of the site are being used. We also collect certain questionnaire information you enter voluntarily for the purpose of creating qualitative, demographic and lifestyle statistics that may be made available to our business partners for marketing purposes. We will not link your name or address with the data we collect for statistical purposes. This will also help us to refine the content of other marketing information we provide you. We will not link your name or address with the data we collect for statistical purposes.


E-mail addresses are required in order to get a quote for PetpalsDirect Insurance. We will not pass on your e-mail address to any third party without your permission. We may in the future send you e-mail to provide information and keep you up to date with developments on You can change your e-mail address at any time by contacting us via one of the routes detailed below.

Our Commitment to You

We are committed to meeting the highest standards of security. We make every effort to ensure confidentiality of your personal data, all customer data we collect is protected against unauthorised access. We are committed to providing a fraud-free web customer interface.

More information / your comments

If you want more information or have any questions or comments relating to our privacy policy please email us at

Alternatively, you can call our Customer Services Department on 0330 123 2406 or write to:
Petpals Direct
Furness House
53 Brighton Road
Redhill Surrey RH1 6RD.